Data Protection

We are delighted about you visit and your interest in our website. The protection of your private information is a matter of course for us. In the following we would therefore like to inform you about how we process your personal data. The website as well as our web shop is an offering of AST Eis- und Solartechnik GmbH.

Personal data are such that basically enable the determination of your person. Thereby it is of no consequence whether the determination can be acquired based on a single item of information, this is seldom the case. However, the more information and data can be combined, the more precisely is the person identifiable. Personal data include in particular the name, the address, the age, the E-Mail address and the telephone number of a person.


1 Collection, Processing and Storage of Personal Data
AST Eis- und Solartechnik GmbH only collects, processes and stores your personal data when this is permitted due to statutory regulations or when you have given your consent to do it. We receive this data in two ways: Either you have notified us of the data or we collect it during the utilisation of our services.

1.1 Data that you comunicate to us
As a rule you can use our website without directly communicating personal information to us. For some services we will ask you for personal information, in order to be able to process the respective service quickly and in a user friendly manner or to be able to provide the service at all. Detailed information about all services that are offered by customers on this website can be found under the heading "Individual Services of this Privacy Statement".

1.2 Data that we receive through your utilisation of our services
Some data arise automatically and for technical reasons when you visit our website. These data are stored temporarily in a so-called Logfile. The following information are thereby recorded without any action on your part and until they are deleted automatically:

  • Domain
  • IP-adress
  • Time
  • "Request"
  • Status-Code
  • Bytes transmitted
  • "User agent"

The data mentioned are processed by us for the following purposes:

  • Ensuring a smooth connection setup of the website,
  • Ensuring a comfortable use of our website,
  • Ensuring the system security and -stability.

Besides this there can be other recipients or categories of recipients, to whom data can be communicated:

  • Courts, authorities or other government agencies, insofar as a legal obligation exists
  • External agencies, insofar as this is required for the fulfilment of the specified purposes in each case
  • External contractor in the framework of the regulations of Art. 28 DS-GVO
  • Other cooperation partners, whose participation is necessary to produce the service

The legal basis for the data processing is Art. 6 Para. 1 P. 1 lit. f DSGVO. Our legitimate interest is based on the purposes for data collection listed above. In no case do we use the data collected for the purpose of drawing conclusions about your person.

In addition to this we use Cookies as well as Analytical Services during a visit to our website. More detailed explanations about this can be found under clause 2 of this privacy statement.

1.3 Data Disclosure
Basically your data will not be disclosed to third parties by us. Insofar as in an individual case a communication to a third party does take place, you will find the corresponding references in this privacy statement. Apart from this we ensure with appropriate measures and regular controls, that the data collected by us cannot be seen or retrieved from outside by a third party.

1.4 Data Transmission to a Third Country or to an International Organisation
Your data will not be communicated to a third country or to an international organisation.


2 Individual Services

2.1 Cookies
We use Cookies on our website. These are small files that your browser creates automatically and which are stored on your device (Laptop, Tablet, Smartphone or similar), when you visit our site.

Information is stored in the Cookie, which in each case is produced in connection with the specific terminal device used. However this does not mean, that as a result we can obtain direct knowledge of your identity.

On the one hand the use of Cookies serves to design the utilisation of our offering more pleasantly for you. Consequently we use so-called Session Cookies, in order to recognise, that you have already visited individual pages of our website. These are automatically deleted after leaving our site.

On the other hand, we use Cookies when using the MATOMO service, in order to record the usage of our website statistically and for the purpose of evaluating the optimisation of our offering for you (see clause 2.4). These Cookies enable us to automatically detect, with a renewed visit to our site, that you have already visited us. These Cookies are deleted automatically after a defined time.

The data processed by Cookies are required for the purposes mentioned to safeguard our legitimate interests as well as the third party acc. Art. 6 Para. 1 P. 1 lit. f DSGVO.

With your browser you have the possibility, to have the Cookies present on your computer displayed, to delete the available Cookies or to set the configuration, so that not all or no more Cookies at all are saved. Please note, that some functions do not work or work incorrectly if you deactivate the setting of Cookies.

Designation of the Cookie Function der Cookie Expire date
PHPSESSID Session Cookie At the end of the session
Matomo Analytical Cookie 30 days

2.2 Contact Form
We offer you extensive personal support. Insofar as you contact us using the contact form, we therefore collect from you the title, your name, your E-Mail address and your concern, to be able to answer your inquiry quickly and individually. If you wish to be contacted by phone, please also specify your telephone number. The data are used exclusively to answer your inquiry, they are not used for a sales pitch or otherwise for advertising purposes.

We are happy to give you information about the data stored about you. For further information please refer to the heading Information and Contact in this privacy statement:

2.3 Social Media
You can also reach us in social media (Facebook, YouTube and Twitter), that are linked on this site. This takes place on the basis of Art. 6 Para. 1 P.1 lit. f DSGVO, in order to offer you extensive personal support and the possibility to remain in contact with us.

These social media services themselves collect personal data, e.g. about your profile created there or your account. For the purpose and scope of the data collection and the further processing and usage of the data by these companies, as well as your rights in this regard and setting options for the protection of your personal privacy, please refer to the privacy policies of:


2.4 Matomo
On this website data are collected and saved using the web analysis service software Matomo (, a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Mataomo") on the basis of our legitimate interest in the statistical analysis of the user behaviour for optimisation and marketing purposes in accordance with Art. 6 Para. 1 lit. f DSGVO.

The information generated by the Cookie about your use of this website (including your truncated IP address) are stored on our server. MATOMO uses this information in order to evaluate your usage of the website, to compile reports about the website activities for the website operator and to provide other services associated with the use of the website and the Internet. The information generated by the Cookie are not used to personally identify visitors to this website and are not combined with personal data of the bearer of the pseudonym.

If you disagree with the storage and evaluation of this data from your visit, then you can subsequently contradict the storage and usage per mouse click at any time. In this case a so-called Opt-Out-Cookie is stored in your browser, the consequence of which is, that MATOMO does not collect any session data at all. Please note, that the complete deletion of all your Cookies has the consequence, that the Opt-Out-Cookie is also deleted and if necessary must be reactivated by you.

Here you can decide, whether a specific Web Analysis Cookie may be stored in your browser, in order to enable the operator of the website to record and analyse various statistical data.
If you would like to decide against this, click on the following link in order to store the Matomo Deactivation Cookie in your browser.

Your visit to this website is currently recorded by the Matomo Web Analysis. Click here, so that your visit is no longer recorded.

2.5. Webshop
We offer you the opportunity to use our Web Shop. To do this you can create a user account on our website free of charge.
We only collect personal data when you provide this voluntarily during the course of the ordering process or when opening a customer account in the Web Shop. During registration we record the salutation, your first name and family name, your title, your billing- and delivery address, your E-Mail address, the company name, the VAT-ID number and a telephone number. Furthermore, during the registration you allocate a password for your individual access to the Web Shop. As a result you have the possibility to store various delivery- and billing addresses, in order to speed up the payment process during the next purchase, to keep an eye on all current orders, to view the progress of previous orders, to manage your customer account settings and to change your password. In addition you can easily log in to our Web Shop at any time, e.g. to place further orders without having to register again.

When shopping in the Web Shop we receive information about the purchased item and the invoice amount.
The data are used exclusively for the above mentioned purposes and for handling the purchase and delivery process; they are not used for a sales pitch or used otherwise for advertising purposes. After completion of the tax- and commercial law regulations, your data are deleted, unless you have explicitly agreed to a further use of the data.
For the aforementioned purpose, if necessary your data are forwarded to our support service providers (e.g. shipping companies as well as payment service providers), that we have naturally carefully selected. Otherwise the forwarding of your data to other third parties occurs only when we are legally obliged to do so. It is ensured, that all agencies receiving data observe the requirements of data protection and data security.

On the basis of your described rights (see chapter 3), you can demand the deletion of your user account at any time.

In addition in the Web Shop Cookies are created (see chapter 2.1), that are technically necessary for the provision of the shop system. These Cookies save your Login as well as the shopping basket during the shopping process.

2.6 Customer Survey
If you decide to take part in our customer survey, the processing is carried out for the purpose of obtaining your opinion and to answer your questions, wishes and improvement suggestions. According to Art. 6 Para. 1 f) DSGVO the processing of your data is required to safeguard our legitimate interests. In connection with the fulfilment of the mutual obligations, our legitimate interests consist of our customer relationship and our entitlement, to constantly improve the quality of our service. We process the following categories of data: master data (e.g. name, address), contact data (e.g. telephone number, E-Mail address), communication data (e.g. IP address). After processing your survey reply we delete your personal data as soon as we have checked, whether we still require your data and whether a deletion conflicts with statutory retention obligations. There is no obligation to provide us with your master- or contact data for the participation in the customer survey. We only collect these data if you have provided us with them, for instance to be able to respond to your submitted questions, wishes or improvement suggestions. On the basis of your described rights (see chapter 3), you can demand the deletion of your data for the customer survey at any time.

2.7 Commissioning Form
We offer you the possibility to commission several services (e.g. solar inspection) online. To do this you receive a link by means of which you can carry out the commissioning. According to Art. 6 Para. 1 b) the processing of your data is necessary for the conclusion and the fulfilment of a contract with you. For this we collect the following data:
· Name and address of the ordering party
· Contact data (name, telephone number, your E-Mail-address) of the contact person
· Further information provided by the contact person (for example possible defects on the system)

The data are used exclusively for the processing of your order, they are not used for advertising purposes. On completion of the respective order between you and us we check, whether we still require your data and whether a deletion conflicts with statutory retention obligations. We are happy to divulge to you information about the data relating to you that we have stored. For more detailed information, please refer to the heading "Your Rights" in this privacy statement.

3 Your Rights
You naturally retain control of all personal data that you provide during the visit to the website and the use of our services. According to applicable law we are obligated to inform you about the same. The use and implementation of these rights is free of charge for you.

3.1 Right of Information
You have the right to receive information about the personal data relating to you that we have stored.

3.2 Right of Objection
You have the right to revoke your consent concerning the collection of data at any time. This right applies with effect for the future; the data collected until legal force of the revocation remain unaffected by this.

3.3 Right of Data Portability
You have the right to request a transfer of your data from us to another place.

3.4 Right of Amendment, Deletion or Limitation of the Processing
You have the right to have your data amended, deleted or the processing limited.

3.5 Right of Complaint
You have the right to complain to a supervisory authority or a competent body, insofar as you have a reason for the complaint. For the utilisation of these rights, please contact the contact person specified at the end of this privacy statement.

4 Duration of the Storage
The criterion for the duration of the storage of personal data is the respective statutory retention period. On expiry of the period the relevant data are routinely deleted, insofar as they are no longer required for the fulfilment or initiation of the contract.

5 Automated Decision-making
An automated decision-making on the basis of the collected personal data does not take place.

6 Data Security
During the visit to the website we use the widespread SSL process (Secure Socket Layer) in combination with the respective highest level of encryption that is supported by your browser. Whether an individual page of our internet presence is transmitted encrypted can be seen by the closed display of the key- or rather lock symbol in the bottom status bar of your browser.

Apart from that, we make use of suitable technical and organisational security measures, in order to protect your data from accidental or deliberate manipulation, partial or complete loss, destruction or from unauthorised access of third parties. Our security measures are continuously improved in line with the technological development.

7 Responsible for the Data Collection
For questions, requests for information, applications, complaints or criticism with regard to our data protection, you can contact the following office:

AST Eis- u. Solartechnik GmbH
Gewerbegebiet 2
A-6604 Höfen

Data Protection Officer
The correct implementation of the data protection at our house is undertaken by an external Data Protection Officer. If you have concerns regarding the processing of your personal data, in addition it is possible to contact this person directly.

AST Eis- u. Solartechnik GmbH
- Data Protection Officer -
Gewerbegebiet 2
A-6604 Höfen